Conflict Management

Introduction

Conflict is unavoidable. It has both positive and negative consequences for an organization and for individuals. Understanding conflict and learning to manage it effectively can greatly assist a team in accomplishing its mission and goals. Conflict is actually designed (although unintentionally) into organizations in which people are assigned different but connecting responsibilities and financial controls limit the use of organizational resources. Learning to manage conflict effectively will enable the team to take advantage of it while working toward organizational and personal goals.

Objectives:

• To gain a clearer understanding of the nature of conflict
• To gain awareness on personal styles of handling conflict
• To practice using different styles when working through a conflict situation
• To gain knowledge of conflict analysis and conflict-management strategies and techniques
• To generate clear-cut guidelines for confronting conflict within the team

Contents:

• Understanding conflict
• Conflict-Management style survey (based on Thomas and Kilmann conflict handling grid)
• Transactional Analysis
• Understanding different conflict handling modes, their uses and potential negative consequences
• When to compete
• When to collaborate
• When to compromise
• When to avoid
• When to accommodate
• Communication for co-creation
• Conflict to Co-creation and Co-evolve

Methodology

• Interactive presentations
• Lively lecture sessions
• Brain storming in  plenary
• Role plays
• Buzz group work
• Group works on given tasks/ presentation & discussion
• Lots of exercises based on practical examples and experiences

Duration: one to two days